Creating optimal service delivery strategy of long-term service agreements from risk management perspective

Creating optimal service delivery strategy of long-term service agreements from risk management perspective Lawsirirat, Chaipat Systems engineering December 2007 School of Engineering Rensselaer Polytechnic Institute, Troy, NY Gupta, Aparna Bollapragada, Srinivas Jayanthi, Shekhar Malmborg, C. J. (Charles Joseph), 1955- Wallace, William A., 1935- 2007-12 Electronic thesis ENG This electronic version is a licensed copy owned by Rensselaer Polytechnic Institute, Troy, NY. Copyright of original work retained by author. Users may download and share copies with attribution in accordance with a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License. No commercial use or derivatives are permitted without the explicit approval of the author.

Creating optimal service delivery strategy of long-term service agreements from risk management perspective

Lawsirirat, Chaipat

Systems engineering

December 2007

School of Engineering

Rensselaer Polytechnic Institute, Troy, NY

Gupta, Aparna

Bollapragada, Srinivas

Jayanthi, Shekhar

Malmborg, C. J. (Charles Joseph), 1955-

Wallace, William A., 1935-

2007-12

Electronic thesis

ENG

This electronic version is a licensed copy owned by Rensselaer Polytechnic Institute, Troy, NY. Copyright of original work retained by author.

Users may download and share copies with attribution in accordance with a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License. No commercial use or derivatives are permitted without the explicit approval of the author.